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NORTHWOLD TRADING cc t/a CS Airconditioning Services Privacy Notice

Introduction:

The Protection of Personal information Act, 4 of 2013 (“POPIA”) came into effect on 1 July 2021. CS Airconditioning Services is committed to adhering to national & international legislation pertaining to the safeguarding of personal information of any person, whether natural or juristic, in terms of POPIA and/or similar international legislation.

This privacy notice of CS Airconditioning Services explains how we collect, how we possibly use and disclose any personal information received on our website, through electronic communication and hardcopy information, in accordance with the requirements of the Protection of Personal Information Act (POPIA).

CS Airconditioning Services is committed to ensuring that all your personal information collected protects your privacy by ensuring that it is used properly, lawfully, and transparently.

Who we are:

CS Airconditioning is a Company providing a comprehensive range of services and products aimed at the Domestic, Commercial, Industrial, Institutional and Agricultural markets. The company operates within the connected disciplines of any Airconditioning, HVAC and Ventilation systems.

The type of personal information we collect:

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name, e-mail and telephonic contact details) of customers and/or suppliers
Addresses of customers and/or suppliers

How we get the personal information and what we use is for:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Administration and operations of CS Airconditioning Services
Purpose of procurement and related legal and operational reasons

We use the information that you have given us in order to:

Provide you with advice, products or services which suit your needs as requested.
Verify your identity and to conduct credit reference searches.
Issue, administer and manage your orders and procurement processes.
Process information required for carrying out installations, call-outs, repairs, processing of orders and planning.
Notify you of new products and developments that may be of interest to you.
Confirm, verify and update your details.
To receive payment from or make payment to you for goods and/or services supplied or rendered.

We may share this information with:

Another of the customer’s creditors for the purposes of a credit reference;
Our attorney should you default on payment.

When will we process your personal information:

To capture your particulars

In terms of the Protection of Personal Information Act (POPIA), the justification ground which we base our processing on consist out of the following:

The data subject or a competent person where the data subject is a child consents to the processing. Kindly note that you have the right to withdraw your consent;
The processing is necessary to carry out actions for the conclusion or performance of a contract to which the data subject is a party;
The processing complies with an obligation imposed by law on the business;
The processing protects a legitimate interest of the data subject;
The processing is necessary for the proper performance of a public law duty by the business;

The processing is necessary for pursuing the legitimate interests of the business or of a third party to whom the information is supplied.

How we store your personal information:

Your information is securely stored:

On our computer data system which is password protected.

We keep your information for the duration of you being our customer and/or supplier. We will then dispose your information by deleting same from our computer data system.

Your data protection rights:

You are entitled to access your personal data by sending a written request to our Information Officer. We may charge you a fee for this service.
You may also request CS Airconditioning Services to correct or supplement any of your personal data which CS Airconditioning will undertake as soon as practicable.
Request the destruction of your personal data. CS Airconditioning Services will consider your request in light of any other laws or regulations prohibiting CS Airconditioning Services from destroying your personal data.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at CS Airconditioning Services, if you wish to make a request.

Contact details:

Name: Information Officer – Craig Scott

Deputy Information Officer – Michelle Bam

Address: 18 Keswick Road, Morningside, Durban, 4001

Phone Number: (031) 701-4700

E-mail: craig@csaircon.co.za; admin@csaircon.co.za

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at any of the above.

You can also complain to the Information Regulator if you are unhappy with how we have used your Information.

Their contact details are as follows:

The Information Regulator (South Africa)

33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017

Complaints email: complaints.IR@justice.gov.za